Kunvarji

Position: IT Support Engineer/Executive

Location: Makarba -Ahmedabad

Experience: 1 year & above

Industry: IT Support / Financial Services / Broking

Shift Time: Rotational Shifts

1st Shift 5:00 AM to 2:00 PM

2nd Shift 2:30 PM to 11:30 PM

➢ Job Description

• Ability to work on, Moneymaker (saral) Greek platform, XTS like BOD/EOD, Trouble shooting, API calls, collectively with multiple teams for smooth day to day operations.
• Technical and Functional Support for API Products with respect to Trading issues and improvements. Handling issues with respect to TRADING application internal and external stack holder give support.
• Exchange connectivity NSE,BSE,MCX, NCDX knowledge must require, Maintaining Reports/Sheets of the Requirements/Issues/Queries and working towards its closure within timelines.
• Dynamically manage workload between team, drive and deliver on multiple priorities simultaneously.
• Should have sound knowledge of STWT (Mobile) Like Money Maker, Saral Mobile app, IBT (Web, Desktop EXE) Like: Saral Prime, Sol, Diet and client, Greek Client, XTS Client.
• Should have good knowledge of CDSL and NSDL Applications.
• Trouble shooting of Trading application desktop, web, mobile like Money maker Prime, Money maker solo, and Greek client, XTS
• Attend all technical issues of staff on immediate basis and ensure resolution of the same
• Responding effectively and timely to any problems
• To Assign/Allocate of any software and hardware where necessary with senior approval
• knowledge of Server OS and troubleshooting is required.
• To providing operational support to seniors, maintenance and provisioning for systems hardware, software and other infrastructure.
• Investigate and troubleshoot all issues related to IT infrastructure for internal teams or clients using telephone/emails etc.
• Maintain operational, configuration, or other procedures. Performing regular updates and upgrades as and when necessary.
• To install new and existing applications, troubleshooting and configuration.
• TO ensure all servers patched with latest tested security and windows patches.
• Many third-party Token app support management: Tally, TDS, CDSL, Trading application- Money maker, Greek etc.
• To ensure all computers and laptops up to date with all security patches and windows patches.
• To ensure Endpoint security antivirus update with latest signature.
• Create/manage tickets and respond on timely manner within SLA.
• Good Communication skill verbal and written.
• Self-motivated for their job profile.
• End-user data backup/restore.
• Documentation of day-to-day work.
• MIS and Reporting to Senior of day-to-day work.
• Troubleshooting of LAN/WAN.
• Should Good knowledge of TCP/IP, OSI Models, Protocols TCP, UDP, DNS, NTP, SMTP, POP3, Https etc.